FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are typically processed within 1–2 business days. Estimated delivery times are:
- United Kingdom: 2–5 business days
- Europe: 3–7 business days
- International: 5–10 business days
Delivery times may vary during peak periods or due to customs delays.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be available on qualifying orders.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition.
How do I request a return?
Simply contact our customer support team with your order number, and we'll guide you through the return process.
When will I receive my refund?
Approved refunds are processed back to your original payment method after your returned item has been inspected. Processing times may vary depending on your payment provider.
Orders
Below are some of are common questions about orders
Can I change or cancel my order?
If your order hasn't been processed or shipped, we'll do our best to update or cancel it. Please contact us as soon as possible.
I entered the wrong shipping address. What should I do?
Contact us immediately. If your order hasn't been dispatched, we'll update the address. Once shipped, we may not be able to make changes.
I received the wrong item
We're sorry about that. Please contact our support team with your order number and photos of the item received, and we'll resolve the issue as quickly as possible.
My order arrived damaged
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product so we can assist you.
Where can I check my order status?
Once your order has shipped, you'll receive a tracking email. You can also contact our support team for an update.
Products
Below are some common questions about our products
Do your chargers support fast charging?
Yes. Many Mobile Power products support USB Power Delivery (PD), Quick Charge (QC), and other fast-charging standards, depending on the model.
Are Mobile Power chargers safe for laptops?
Yes. Our compatible GaN chargers and high-output power banks are designed to safely charge laptops, tablets, smartphones, and other USB-C devices.
Can I charge multiple devices at the same time?
Yes. Many of our chargers feature multiple USB-C and USB-A ports with intelligent power distribution for efficient simultaneous charging.
Do your products come with a warranty?
Yes. Most Mobile Power products include a 12-month limited warranty covering manufacturing defects under normal use.
Are your cables compatible with iPhone and Android devices?
Yes. We offer a range of charging cables, including USB-C to USB-C and USB-C to Lightning, compatible with supported iPhone, Android, tablets, laptops, and other USB-C devices.
What makes Mobile Power products different?
Mobile Power products are designed with premium materials, advanced charging technology, and strict quality standards to deliver fast, safe, and reliable performance for everyday use.
Which charger should I buy?
Choose based on your device:
- 20W–35W: Smartphones and smaller devices
- 45W–65W: Tablets and lightweight laptops
- 100W–140W: High-performance laptops and multi-device charging
If you're unsure, our support team is happy to help you choose the right product.